A LA DECOUVERTE DE NOUVEAUX CLIENTS : FORMATION du 7 et 8 juin
Par Secretel le jeudi, juin 23 2011, 13:42 - Actualités - Lien permanent
le cadre d’une formation CCI GRENOBLE sur « la prospection téléphonique » Secretel a eu le plaisir de recevoir Guida Bulha de Safari Vocal. Cette formatrice nous a enchantées par la qualité et la diversité de ses méthodes, et a illuminé cette formation par sa présence positive et son efficacité.
Après une rapide présentation des intervenants, nous avons amorcé notre première journée par un exposé très clair sur la prospection par téléphone, de sa préparation à l’entretien téléphonique. Le matin de la deuxième journée fut consacré à la pratique, Guida nous proposa des ateliers ludiques de décontraction et de mise en confiance alliant rythmique musicale, utilisation du souffle, décontraction musculaire et placement de la voix. L’après-midi, Guida nous accompagna de ses généreux conseils lors de mises en situation, ainsi notre argumentaire et la campagne de prospection de Secretel étaient fin prêts lorsque notre formatrice prit congé. Au sein de Secretel aujourd’hui, nous attendons avec impatience la troisième partie du stage dédiée à l’accompagnement lors d’une prospection réelle et l’analyse de la pratique sur nos premiers appels. Jennifer, Secretel.
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Très bonne idée, Secretel toujours en train d'innover !!!
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